Privacy
Policy

Information We Collect

When you visit our website, contact us or make a booking, we may collect personal information necessary to provide and manage our services.

• Name
• Email address
• Phone number
• Booking date and selected experience
• Number of participants
• Information you provide when contacting us
• Payment and transaction information
• Technical information such as IP address, browser type, device information and website usage data

We only collect information that is necessary to provide our services, manage bookings, communicate with our guests and operate our business.

How We Use Your Information

We may use your personal information to:

• Process and manage your booking
• Provide the experience you have booked
• Send booking confirmations and important practical information
• Contact you regarding changes, cancellations or other matters related to your booking
• Respond to questions and customer service requests
• Process payments and refunds
• Maintain required accounting and transaction records
• Improve our website and services
• Prevent fraud or misuse of our services
• Comply with legal obligations

We only process personal information when we have a valid legal basis to do so. This may include fulfilling our contract with you, complying with a legal obligation, pursuing a legitimate business interest or obtaining your consent where required.

Citybreak Booking System

We use Citybreak as our online booking system.

When you make a booking through our website, personal information necessary to complete and manage your reservation may be processed through Citybreak.

• Name
• Email address
• Phone number
• Booking details
• Number of participants
• Payment and transaction information
• Other information you provide as part of the booking

This information is used to process and confirm your booking, manage your reservation, communicate important information about your experience and provide customer support.

Citybreak may process personal information in accordance with its own privacy policy and applicable data protection legislation.

We only share information with Citybreak and related service providers when necessary to process and manage your booking.

Payments

Payments for our experiences may be processed through payment providers connected to Citybreak or our website.

Payment providers may collect information necessary to complete your transaction, including payment card information.

Payment providers process this information according to their own privacy policies and security standards.

Cookies & Website Analytics

Our website may use cookies and similar technologies to make the website function correctly and understand how visitors interact with it.

• Make the website function correctly
• Remember certain preferences
• Understand how visitors use our website
• Measure website traffic and performance
• Improve our website and services

Where required by law, non-essential cookies will only be used after you have given your consent.

You can manage or disable cookies through your browser settings or through the cookie settings available on our website, where applicable.

Photos & Videos

Photos and videos may occasionally be taken during Arctic Floating Narvik experiences.

Identifiable photos or videos of guests will not be used for marketing purposes without appropriate permission where consent is required.

Marketing use may include our:

• Website
• Social media
• Digital advertising
• Printed marketing materials
• Other promotional content

If you do not wish to be photographed or filmed, please inform us before or during the experience.

Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

• Citybreak
• Payment providers
• Website hosting and technology providers
• Email and communication services
• Accounting and professional service providers
• Public authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

How Long We Keep Your Information

We only retain personal information for as long as necessary for the purpose for which it was collected.

Some information may need to be retained for longer periods to comply with Norwegian accounting, tax or other legal requirements.

When personal information is no longer required, it will be deleted or anonymised where appropriate.

International Data Transfers

Some service providers we use may process or store personal information outside Norway or the European Economic Area (EEA).

Where personal information is transferred internationally, appropriate safeguards will be used where required under applicable data protection legislation.

Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

However, no online system or method of electronic storage can be guaranteed to be completely secure.

Your Rights

Under the GDPR and applicable Norwegian data protection legislation, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of how your information is processed
• Object to certain types of processing
• Request transfer of your information where applicable
• Withdraw your consent at any time where processing is based on consent

Withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

To exercise any of these rights, please contact us using the contact information below.

Complaints

If you believe that we have processed your personal information in violation of applicable data protection legislation, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

We encourage you to contact us first so that we have an opportunity to address your concerns.

Children's Privacy

Our website is not intended to independently collect personal information from children.

Where information about a minor is necessary for a booking, it should normally be provided by a parent, guardian or other responsible adult.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, booking systems, services or legal requirements.

The latest version of this Privacy Policy will always be available on our website.

Contact Us

If you have questions about this Privacy Policy, how we process your personal information or would like to exercise your privacy rights, please contact us.